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The Trouble with Hidden Conflicts

The Incident… Nancy has recently joined Unit 12. After watching Nancy perform a dressing change, Susan realizes that the technique Nancy used is different from what she knows as “best practice.” When questioned, Nancy says that that was the way it was done where she came from and she didn’t plan to change her technique. […]

Interactive Practice, and Then More Practice

The science of medicine is never static. Thus, Healthcare providers are challenged constantly to adopt and integrate new procedures, new protocols, new devices, and new technologies into their service offerings. To do so, staff continuously must perfect additional skills.  Thus, organizations offer internal educational programs – think “in service” sessions. Or employees seek out continuing […]

Dis-Belief Runs Rampant

Nurses in conflict

I wish I had a nickel for every shocked look of dismay I’ve witnessed when I explain to people about “nurse-on-nurse” behavior.  The fact that nurses would be disrespectful and condescending toward a colleague seems counterintuitive for the profession that is recognized as being the most caring and trusted.  Actually most nurses are. It’s just […]