Incivility Kills…


…morale

…communication

…trust

…respect

…teamwork

…productivity

…budgets

…satisfaction

...the best strategies

And if left “unchecked” leaves an organization vulnerable to serious patient care.

Learn more: The Impact and Costs of Incivility

Thought Leadership

Dis-Belief Runs Rampant

I wish I had a nickel for every shocked look of dismay I’ve witnessed when I explain to people about “nurse-on-nurse” behavior.  The fact that nurses would be disrespectful … Read More

Interactive Practice, and Then More Practice

The science of medicine is never static. Thus, Healthcare providers are challenged constantly to adopt and integrate new procedures, new protocols, new devices, and new … Read More

The Trouble with Hidden Conflicts

The Incident... Nancy has recently joined Unit 12. After watching Nancy perform a dressing change, Susan realizes that the technique Nancy used is different from what she knows as … Read More

Disruptive Behavior

What type of disruptive behavior did you see?
SHARE YOUR STORY: We are collecting stories from nurses about their experiences with incivility.

What We Do

"Leaders hold the key to curtailing incivility through systemic awareness and early intervention."

— Christine Pearson

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